Collision Repair FAQ
Get answers to your auto body and collision repair questions
Will my insurance cover collision repair?
Most collision repairs are covered under your comprehensive or collision insurance coverage. The specific coverage depends on your policy and how the damage occurred. We work directly with all major insurance companies including State Farm, GEICO, Progressive, USAA, and Allstate. Typically, you'll only pay your deductible amount.
How does the insurance claim process work?
1. Report the claim to your insurance company immediately
2. Schedule an estimate with us or your insurance adjuster
3. Review the estimate and approve the repairs
4. We handle billing directly with your insurance company
5. You pay only your deductible when you pick up your vehicle
Can I choose my own repair shop?
Yes! You have the legal right to choose where your vehicle is repaired, regardless of your insurance company's preferred providers. While insurance companies may recommend shops, you are not required to use them. Choose a shop based on quality, reputation, and convenience.
What if the repair costs more than the estimate?
Sometimes hidden damage is discovered during disassembly. When this happens, we document the additional damage with photos and notify both you and your insurance company. A supplemental estimate is prepared, and the insurance company typically approves the additional necessary repairs.
How long does collision repair take?
Repair time depends on damage severity and parts availability:
• Minor repairs (small dents, scratches): 2-3 days
• Moderate damage (panel replacement, paint): 5-7 days
• Major collision (structural, frame): 10-14 days
• Extensive damage (multiple panels, complex): 2-3 weeks
We provide accurate timelines during your estimate and keep you updated throughout the process.
What is the repair process like?
1. Initial Assessment: Thorough damage evaluation and estimate
2. Disassembly: Careful removal of damaged parts to assess hidden damage
3. Structural Repair: Frame straightening and structural restoration
4. Body Work: Panel repair, replacement, and preparation
5. Paint Preparation: Sanding, priming, and surface preparation
6. Paint Application: Color matching, painting, and clear coat
7. Reassembly: Installation of parts and final adjustments
8. Quality Control: Final inspection and road testing
Do you use original equipment (OEM) parts?
We use OEM parts whenever possible and when required by insurance or customer preference. For some repairs, high-quality aftermarket parts may be used, which are rigorously tested to meet or exceed OEM specifications. We always discuss parts options with you and your insurance company before proceeding.
Can you provide a rental car?
If your insurance policy includes rental car coverage, we can help coordinate rental arrangements. Many policies provide rental coverage while your vehicle is being repaired. We work with local rental agencies to make the process as convenient as possible.
Can you match my car's paint color exactly?
Yes! We use advanced computerized color matching technology that analyzes your vehicle's current paint color, accounting for fading and weathering over time. Our system creates a custom paint formula to achieve an exact match. We also blend into adjacent panels when necessary to ensure a seamless finish.
How do you ensure quality repairs?
Our quality assurance includes:
• ASE-certified technicians with ongoing training
• State-of-the-art equipment and tools
• Manufacturer-approved repair procedures
• Multi-point inspection at each stage
• Final quality control before delivery
• Customer satisfaction verification
Do you offer warranties on repairs?
Yes, we stand behind our work with comprehensive warranties. Paint work is typically warranted for 3-5 years, and structural repairs are covered for the life of your ownership. Warranty terms vary by repair type, and we provide detailed warranty information with your completed repair.
What if I'm not satisfied with the repair?
Customer satisfaction is our top priority. If you're not completely satisfied with any aspect of the repair, please contact us immediately. We'll work with you to address any concerns and ensure the repair meets your expectations and our quality standards.
How much does collision repair cost?
Collision repair costs vary widely based on damage severity and vehicle type:
• Minor repairs (small dents, scratches): $500-$2,000
• Moderate damage (panel replacement): $2,000-$8,000
• Major collision (structural damage): $8,000-$15,000+
We provide detailed estimates at no charge, breaking down labor, parts, and materials costs.
Are estimates free?
Yes, we provide free detailed estimates for all collision repair work. Our estimates include photos of damage, itemized repair procedures, parts lists, and labor breakdowns. You can schedule an estimate appointment or use our online estimation tool for immediate quotes.
When is a vehicle considered totaled?
A vehicle is typically considered "totaled" when repair costs exceed 70-80% of the vehicle's actual cash value (varies by state and insurance company). Safety concerns, such as severe frame damage, may also result in a total loss determination even if repair costs are lower.
Can I get a same-day estimate?
Yes! We offer same-day estimates for most vehicles. You can schedule an appointment or stop by during business hours. For complex damage, we may need additional time for thorough assessment. We also offer digital estimates using our online tool for immediate preliminary quotes.
Do you work on vehicles with advanced safety systems?
Yes, we have the specialized equipment and training to repair vehicles with advanced driver assistance systems (ADAS) including collision avoidance, lane departure warning, adaptive cruise control, and automatic emergency braking. We perform proper calibration and testing to ensure these systems function correctly after repair.
Can you repair electric and hybrid vehicles?
Yes, our technicians are trained and certified to work on electric and hybrid vehicles. We follow strict safety protocols for high-voltage systems and use specialized equipment designed for electric vehicle repair. We're experienced with Tesla, Prius, Leaf, and other electric and hybrid models.
What about aluminum body repairs?
We have the specialized equipment and training required for aluminum body repair. Aluminum requires different welding techniques, tools, and workspace separation from steel to prevent contamination. We're certified to repair aluminum-bodied vehicles including Ford F-150, Tesla models, and many luxury vehicles.
Is my vehicle safe to drive after collision repair?
Absolutely. Safety is our top priority in every repair. We follow manufacturer specifications and industry standards to restore your vehicle's structural integrity and safety systems. Every repair undergoes thorough quality control and road testing before delivery to ensure it meets or exceeds original safety standards.
Still Have Questions?
Our expert team is here to help with all your collision repair questions